1. Provides real-time access to individuals’ records, from the office or the field

2. Supports documentation and procedures for evidence-based programs

3. Supports electronic medication administration record (eMAR) and e-prescribing

4. Tracks service effectiveness by individual person served, staff member, program and agency as a whole

5. Reporting and data collection for interconnected measures simplify transition to performance-based care models

6. Determines the appropriate payer rate based on the individual’s coordination of benefits

7. Supports the complex billing requirements of Medicare and state Medicaid