1. Live Dashboard

See every call, text, and activity happening in real-time with a live dashboard accessible to everyone. Collaborate with different teams within the system.

2. Agent Wallboard

No need to ask what each agent is doing. Instantly see who agent status, activity and performance in a summarized dashboard.

3. Custom Reporting

Customize your reports for more in-depth data. Enjoy reports like talk times, delivery rates, call durations, messages success and any other activity recorded in the app.

4. Advanced Filtering

Filter calls according to dispositions and customized team functions. This helps you organize all calls for campaigns and follow-ups.

5. Call Statistics

Assess call status and quotas with an advanced call statistics report to see if you’re hitting your goals.

6. Email Reports

Send performance reports and data analytics to people outside the app with an easy ‘send to email’ functionality.

7. Call Tracking

Gives a quick summary of the call information of leads and sources for easy tracking. Get the most out of leads with auto data gathering.

8. Agent Performance

Oversee and evaluate agent performance through important call and status reports. Check agent activity in real-time with live dashboards.

9. Drill-Down Reports

Get a more detailed reporting by drilling down analytics and data and coming up with your preferred reports.

10.Talk Time Reports

See how much time is spent on each call to implement better strategies for your contact center team.

11.Automation & campaigns

Automate your sales activities and other repetitive tasks through automated workflows and campaigns.

12.Workflows

Automated workflows win the productivity game. Distribute calls and assign tasks to teams and departments inside Aloware.

13.Contact triggers

Skip manual data entry and get contacts automatically added to your database by using triggers.