1.Attribute calls to the campaigns that drive them Ever ask a caller, "how'd you find out about our business?" With call tracking software, you'll know which ad, campaign, or search term got their attention before you even pick up the phone.

2.Connect with every prospect and customer Use custom menus and call routing flows to ensure your callers always reach the best person to help. Miss a call? Get back to callers using the same tracking number they used to reach out.

3.Tag, qualify, and prioritize leads automatically CallRail’s built-in conversation intelligence analyzes each call for spoken keywords, generates transcripts, and qualifies leads so your team can focus on winning the sale.

4.he marketing AI that specializes in calls Using powerful AI trained on over 650,000 hours of voice data, Conversation Intelligence® automatically transcribes and analyzes all of your inbound and outbound calls with near human-level accuracy. That means more accurate keyword spotting, more accurate auto-tagging and lead qualification, and more accurate sentiment analysis — saving your team hundreds of hours of busy work.

5.Put your time-to-insight into overdrive With brand-new Premium Conversation Intelligence™, calls are not only transcribed — they’re summarized in a few short sentences. Understand 20-minute calls at a glance without listening to recordings or reading a long transcript. And with call sentiment analysis, the calls that demand your attention are highlighted so you can jump in right away.

6.Get insights that mean something Use the big picture, actionable insights from Conversation Intelligence® to help improve customer service, train sales staff, stay ahead of shifting consumer preferences, and optimize your marketing spend.

7.Save at-risk customers or prospects from churning Thanks to real-time call sentiments, Conversation Intelligence® can pinpoint customers and conversations that might need extra support from a team lead or manager.

8.Identify coaching and training opportunities With transcripts and call highlights, you can quickly identify which talk tracks are being followed (or not) and spot coaching opportunities to keep your team aligned.

9.Fine-tune marketing and keyword bidding strategies Improve your bidding strategies and understand what sources drive valuable leads by automatically analyzing the keywords used most often by customers and prospects.

10.Prioritize high-value leads With keyword spotting, it’s easy to identify and escalate callers who mention your highest-value services or indicate they’re ready to buy right away.

11.Score, tag, and qualify calls Give each call a score, apply tags, and qualify leads without lifting a finger by creating Automation Rules on the keywords that matter to your business.

12.Identify industry trends Choose a keyword list from our extensive industry options to automatically listen for and analyze trends in key phrases spoken by your customers.