1.Happily Manage Agents to Keep Them Productive The CallTools Power Contact Center was designed to make campaign management easy while keeping agents running at the fastest speed possible. Campaign settings allow managers to keep control over everything, protecting your reputation when dialing, while also keeping calls answered. Improved contact management allows for custom call suppression that creates a better calling environment for agents.

2.Successful Campaigns Through Improved Dialing A more fluid approach to inbound allows your team to quickly pivot tasks. Campaigns work with inbound queues to give agents strategic breaks between calls. Scripts and announcements attached to queues prepare agents for a more streamlined cadence change, creating a better calling experience. See some of the inbound calling features that help create successful interactions with agents.

3.Dialing Options

*Predictive, power and preview dialing

*Dial based on an algorithm for efficiency, set your speed for power or preview dial for precision.

4.Contact Targeting

*Live filters, buckets and sales funnels

*Create live filters for rule based contact segmenting, add contacts to call buckets for quick dialing and sales funnels will retarget important calls.

5.Agent Features

*Scripts, call recording, call coaching/whispers

*Agent scripts can be set per campaign to keep sales and service on track while call recording and call coaching/whispers make training easy.

6.Call Suppression

*DNC, federal DNC, mobile and custom rules

*Modern call management can get hectic, call suppression makes it easy to stop calls to the DNC, mobile or even custom settings like last call time, disposition, etc.

7.Call Options

*Variable call speeds, caller ID management, answering machine detection

*Optimizing calling through multiple dialing speeds, caller ID management improves answer rates while answering machine detection reduces wait times.

8.Advanced Options

*Ring timer, abandoned call routing

*Advanced call features allow you to set ring timers for quick call shifts and abandoned call routing to lower abandonment rates.

9.Call Distribution

*Ring All at Once and 5 Types of Round Robin Distribution

*Round robin can distribute calls randomly, circular, linear, based on longest wait time or fewest calls. You can also send calls to all agents in a queue at once.

10.Custom IVR

*Send to Voicemail, Internal/External Forwarding or Ring Groups

*A customizable interactive voice response allows calls to be sent to voicemail, forwarded internally, externally and to groups of agents.

11.Custom Queues

*Queue Prioritization, Failover Destinations & Call Recording

*Create custom inbound queues that can be prioritized for importance with failover destinations and call recording for improved customer service.

12.Easing Inbound

*Agent Scripts, Preconnect Announcements and First Caller Announcements

*Ease agents and customers into inbound calls for improved success with agent scripts, preconnect messages and head of queue announcements.

13.Connection Optimization

*Connect Delays, Agent Timeouts and Queue Timeouts

*Optimize how agents connect to inbound calls with customizable delays and timeouts that can get calls answered exactly how you want them.

14.Waiting Features

*Callback Queues, Break Out IVR, Position and Hold Time Announcements

*Improve consumer wait times with queues designed for callbacks, break out IVRs for added support and messages announcing position or hold time.

15.Waiting Options

*Announcement Frequency, Position Limits and Hold Music

*Customize the waiting process by changing how frequent messages are heard, limiting available positions and playing hold music.

16.Time Conditions

*Agent Availability Based on Day, Week, or Month and Time Zone

*Advanced routing features allow calls to agents, queues and more to be re-routed based on availability set by a manager in advance with scheduling.

17.Improved Call Management is Built in at the Campaign Level Improving agent interactions and increasing the longevity of your campaigns, the Power Contact Center is built around better call management. From the beginning to end, your campaigns are built to manage calls for success. Engaging with contacts is easier than ever with the ability to create call lists from contacts manually or through rules. Sales funnels put potentially valuable calls back on track based on your custom settings.

18.Caller ID Strategies are Built Into the Power Contact Center Your caller ID is more important than ever. Keeping your registered phone numbers clear of negative flags will improve the visibility of your caller ID. Caller ID strategies are a quick way to make sure you are placing calls at a safe rate, keeping your caller IDs clean and correct to improve visibility of your brand.

19.Recent Activity Suppression is a Customizable Approach Too much interaction can leave a bad impression. Custom call suppression options give you the power to limit calls based on recent dial attempts, human/machine answers, inbound calls, SMS sent/received and email sent. With custom suppression options you can limit interactions with prospects and customers automatically.