1.Easy setup Deploy new contact centers around the world in minutes and manage all your agents in one place.

2.Ai at every step Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.

3.One unified app A single workspace for teams to talk, message, meet, and support customers.

4.Powerful Ai across every customer channel Build better customer relationships and improve agent workflows with Ai transcriptions, real-time coaching, and a unified interface for both voice and digital interactions.

5.Faster answers, without lifting a finger Use Dialpad Digital Self Service to automatically scrape internal and external knowledge sources and immediately surface the best answers for customers.

6.Connect with customers wherever they are Make it easier for agents to track customer conversations across channels like WhatsApp, Facebook Messenger, and Apple Business Chat in one workspace. Built-in Ai also empowers your digital agents to solve requests faster by automating workflows and surfacing relevant suggestions.

7.Manage costs and optimize performance Create a consistent end-to-end customer journey. Dialpad offers advanced WEM capabilities to help with quality management, forecasting, agent scheduling, and behavior adherence.

8.Flexible call routing Direct customers to the right agents based on skill level, availability, or longest-idle time.

9.Callbacks & voicemails Say goodbye to customer hold time with smarter automated voicemail and callback capabilities.

10.Interactive voice response Easily define interactive voice response menus based on key (DTMF) or voice.

11.Real-time speech analysis Get the fastest, most accurate transcriptions in the industry.

12.Real-time coaching Equip managers with tools like listen-in, barge-in, and takeover modes so they can step in when needed.

13.Live caller sentiment Managers and agents can know how they’re really doing with instant Ai-powered feedback.

14.Quality management Keep track of agent performance with analytics and QA scorecards for individuals and teams.

15.Mobile customer support Dialpad Ai Contact Center works as beautifully on your smartphone as it does on your desktop device.

16.Agent activity heatmaps Schedule agents more effectively by quickly understanding current call volume patterns.

17.Custom wall boards Make customer service a team effort with dashboards highlighting agent and call center statistics.