1.Communicate on all channels, out-of-the-box including voice, email, chat, and social

2.Natively built-in voice and IVR

3.All the details about a customer is available in a single view

4.Match customers with the best service hero with People Match

5.See a customer's entire conversation history, no matter what channel they come from, in a single view

6.Leverage a single knowledge base to publish answers across all channels and languages

7.Understand team performance across agents, channels, and conversations with historic and real-time reporting

8.Integrations that make it easy to work with the applications your teams already love

9.Custom reporting with Insight Builder to simplify creating reports and dashboards

10.99.9% uptime to keep your business running 11.Premium 24x7 Support to get help when you need it