Features include Mass actions, audit log, contact fields, companies, ticket fields, spam filters, sounds, ticket exports, and Slack notifications.

1.Call center features

*LiveAgent's inbound call center can be used to handle large numbers of calls incoming…

*Phone with two arrows in different directions showing the call transfers to another agent

*Automatic Callback

*Empower your customers to request automatic callbacks.

*Phone with an ogoing call in chat bubble

*Call button

*Place call buttons on your website to establish instant in-browser calls with your customers.

*Contact card

*Call detail records

*What are call detail records? Call detail records or CDR for short, are types…

*Call center with incoming and outgoing calls

*Call device scheduling

*Set active hours on your calling devices

*Call routing

*LiveAgent routes calls automatically by priority or assigns them randomly. To ensure fast 

*Call transfers

*Attended transfers wait to terminate the call until it’s either picked up, rejected

*Internal calls

*Call with your colleagues right inside of LiveAgent.

*IVR (Interactive Voice Response) - icon *IVR (Interactive Voice Response)

*LiveAgent features a comprehensive IVR online designer tool where anyone can design their own…

*Softphones

*LiveAgent offers the ability to connect and use softphones (software telephones) softphones are communicating…

*Supported call devices

*Compatible with both physical and virtual call devices.

*Video chat - icon

*Video call

*Video chat with customers & colleagues alike.

*Unlimited Call Recordings - icon

*Unlimited call recordings Record & store all calls conducted through LiveAgent.