From efficient self service to personalized live support, Twilio Voice API gives you complete control of your voice experience and call data.

1.Customize your experience the way you want Build an engaging voice experience that you can quickly scale and modify with a wide array of customization options and resources, like our Voice SDK. Then, add on features like Interactive Voice Response (IVR), Voice Intelligence, and speech recognition to create an experience that you and your customers will appreciate.

2.Connectivity you can trust to reach customers Take advantage of the Voice API’s reliable, high quality connections supported by the Twilio Super Network. With access to global carriers, indefinite scaling, and private connections to the cloud, you’ll be able to start making quality calls in no time.

3.Keep your data secure and prevent fraudulent calls Ensure your calls always get answered and secure your customers’ trust by becoming verified with Trust Hub. By becoming a verified caller, you improve the reputation of your calls while helping fight unlawful robocalls and caller ID spoofing with SHAKEN/STIR, a fraud fighting protocol mandated by the FCC.

4.Voice Intelligence Turn voice calls into actionable data insights with machine learning. Analyze and activate call recordings to create personalized voice experiences that drive revenue and CSAT.

5.Alerts & notifications Customize how you notify your customers to their preferences for notifications like password resets, low balance alerts, bill reminders, and fraud warnings.

6.Call tracking Measure your business advertising ROI by accurately attributing call sources be it campaign, search, social, keyword, or display ad—then, route leads to representatives.

7.Embedded calling Use Voice SDK to quickly build scalable, WebRTC-powered voice applications with uniform performance across all browsers and devices

 8.Global conferencing Add multi-party calling experiences, global dial-in support, and support for up to 250 participants with included PCI and HIPAA compliance.

9.Masked calling Communicate seamlessly and protect the sensitive data of both you, and your customers, with the Voice API’s temporary phone number proxies.

10.Interactive Voice Response (IVR) Increase customer engagement and reduce operation costs with a scalable IVR system that can respond to commands, build text-to-speech experiences in hundreds of languages, and more.