1.Predictive dialing Predictive dialing is the technology behind most modern autodialers. It works by statistically analyzing average wait, abandonment, and response times to predict when an operator will be available and automatically connect them to a lead's call.This optimizes downtime between calls, significantly increasing the number of outbound contacts that can be handled by each operator.

2.Progressive dialing Progressive dialing is a more conservative mode, makingcalls proportionally to the number of available operators, without making statistical predictions. Useful for less aggressive campaigns. With this feature the operator can see the lead information a few seconds before the call is connected. This allows you to better prepare for contact.

3.Lead prioritization More advanced outbound dialers allow leads to be scored and prioritized so that the most promising or urgent leads are contacted first.

4.Call recording Being able to record calls is very useful for checking their quality, doing training, and meeting regulatory obligations in some areas.

5.CRM Integration Integration with the corporate CRM enables real-time synchronization of leads and contact data, making processes more efficient.

6.Reporting and dashboards Real-time reports, customizable dashboards, and advanced business intelligence features make it easier to monitor performance and optimize campaigns.

7.Technical characteristics that an outbound dialer may present In addition to functionality, there are equally important technical aspects to evaluate when choosing an outbound dialer.

8.Cloud architecture Cloud-based autodialers offer several advantages, such as zero hardware investment, automatic upgrades, and elastic scalability.

9.Security and compliance GDPR and data privacy and security compliance is critical when handling large volumes of sensitive data.

10.Integrations APIs and connectors to easily integrate the outbound dialer with your CRM, call center and other systems are very useful.

11.Scalability The ability to quickly scale up the number of lines and stations as needed allows for better management of seasonality.

12.Service costs Finally, outbound service costs should be carefully considered.

13.One-time costs vs. monthly fee

*Some services have upfront fixed costs others a monthly fee. Better to evaluate total costs and flexibility.

*Pay-as-you-go costs

*The cost per minute of call or per number of contacts can greatly affect variable costs.

14.Packages and volumes included Some services already include basic packages of minutes or contacts. Important to understand what volumes are included by default.

*Motion Bull Dialer: the outbound dialer from XCALLY

*Motion Bull is an automated outbound dialer that generates calls from a list and connects contacts to agents or forwards calls to an IVR based on the campaign. This improves the efficiency of call handling by preventing agents from making calls manually.

15.Motion Bull can be used for different types of applications, including:

*Call Back

*Booking reminder

*Automated Surveys

*Tele-selling and Telemarketing

*Tele-Alarms

15.The Motion Bull Dialer also offers the following functions: In a Queue Campaign, the dialer generates calls to contacts in a list and places the call in a queue. When the contact answers the call, available agents in the queue will be able to answer and connect to the contact.

16.In an IVR Campaign, the dialer generates calls to contacts from a list and puts the call into an IVR only when the contact answers the call. This type of campaign is usually used for surveys and does not depend on the status of the queue or the availability of agents in the queue.

17.In Real-Time, agents and campaigns can be monitored in real time.