1. Drag-and-drop flow builder

Create multilevel call flows and menu options. Simply drag and drop to build with predefined or customisable action menus. The system flags errors before publishing, making it easy and safe to use — even during peak business hours.

2. Design once, deploy anywhere

Save time and money by avoiding repetition. Manage and design your self-service flows from one app. Simply create a bot once and make it available across any channel — voice, web, SMS or messaging — automatically and with full context.

3. Create flexible speech enablement

Use native and third-party Automatic Speech Recognition (ASR) to increase accuracy and create natural conversations. Or use existing applications written in industry-standard VoiceXML for speech-recognition technology.

4. Access integrated ACD and IVR

Empower agents to continue customer journeys — without backtracking to gather previously shared details. Information collected in the IVR is shared with the ACD for interaction routing, handling and reporting.

5. Manage bots

Easily orchestrate native or third-party AI. Report on AI’s impact across a single or multiple interactions from one application. Take advantage of the latest technology to protect existing investments.

6. Leverage open APIs

Leveraging public APIs let you better manage and configure call flows, audio prompts and other data. Use a variety of flexible tools and integrations to create solutions that fit your needs.