1. Keywords

Save time by triggering auto-responses whenever people text certain keywords in.

Set as many keywords as you’d like, which each of them triggering different auto-responses.

Fun fact: emojis can also be used as keywords! 🥑 👍🏽 🙃

2. Campaigns

Remember email drip campaigns? Same concept, but SMS has a 98% open rate.

Automatically remove people from campaigns if they respond or opt out.

Customize the audiences, messages, and time delays to fit your exact needs.

3. Broadcasts

Send one-to-many messages at the click of a button, and allow people to privately respond.

Make the messages feel personal by using custom variables like their name or the product they purchased.

Like planning ahead? Schedule broadcasts to go out at a certain date and time.

4. Surveys

Ask customers questions over text, with each answer triggering the next question.

Automatically save responses on the Avochato contact.

Export survey results or log them to spreadsheets for easier reporting.

5. Templates

Save time and keep company messaging consistent by using pre-saved templates for messages that are often sent.

Automatically remove people from campaigns if they respond or opt out.

6. Auto Assignment

Automatically assign new conversations to your team members.

Notify users when a new conversation is assigned to them.