1. Ideation

Discover what consumers like and dislike about the products on the market and address the pain points to invest in. Identify emerging consumer trends and benchmark your brand against your competitors.

2. Prelaunch

Prepare for your new product launch and define the right set of features for your new product.

3. New Product Launch

Discover how to improve your consumers’ shopping experience and monitor your new product’s performance across multiple topics of conversation

4. Ongoing Monitoring

Monitor your star rating and the overall customer sentiment at all times, while keeping your eyes on the competition

5. Timeline Analysis

• See how your brand and products are performing over time
• Examine fluctuations in sentiment and satisfaction for each product and feature
• Master your understanding of causes and effects in customer satisfaction

6. Product Analysis

• Learn about what your customers think about your product
• Get a headstart on new topics and address issues and consumer concerns as soon as they emerge
• Monitor up to 80 automatically-captured product characteristics
• Easily export insights to PowerPoint to share them with your peers

7. Competitive Analysis

• Know your strength and weaknesses in comparison to your competitor
• Examine each competitor in detail across 40 to 80 different topics of conversation
• Get access to granular comparisons and trends across time