1. Turn AI-powered listening into a competitive advantage.

Sprinklr gives you a better understanding of feedback on your products and services — plus key insights on your competitors’ offerings and strategies — so you can identify critical market trends and capitalize on unmet customer needs.

2. Build your business with real-time customer insights.

With our AI engine, you can transform real-time voice of the customer data into actionable insights — and then share it in all formats and on all devices across your entire organization to fuel collaboration and innovation.

3. Reduce risk and protect your brand.

Sprinklr Insights empowers your team with real-time insights on current events, trending events, and brand crises before they become consequential — so you can make proactive, informed decisions about your owned media strategies and tactics.

4. Conversational AI Chatbots

Improve self-service by 150% 

with Conversational AI bots designed to handle complex scenarios, reducing the need for human agents.

5. Built-in Premium Analytics

Built-in premium analytics to make smarter business decisions with out-of-the box reports, dashboards, custom metrics and reporting.

6. Omnichannel Coverage

Connect to 30+ channels across email, voice, social media and review sites and provide stellar customer service for your customers.

7. Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

8. Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

9. Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.