1.Nurture customers at scale

Implement a proactive customer nurture strategy that scales to support thousands of customers and improves customer retention.

2.Combine human and digital touch

Use automation to alert your team when it’s time to engage or trigger digital communications based on the customer’s journey.

3.Communicate value at every step

Share important product updates with customers using one-to-many channels and deliver personalized value in one-to-one interactions.

4.Email campaigns

Use dynamic customer segmentation and automated workflows to scale customer communications. Benefit from pre-built templates and customizable landing pages.

5.In-app experiences

Deliver low-code in-app experiences to your customers at the right time using dynamic segmentation. Improve onboarding experiences, customer engagement, and product adoption.

6.Customer touchpoints

Capture interactions with your customers. Send notifications and set follow up tasks. Keep all stakeholders informed on the progress on the account.

7.Business reviews

Ensure alignment on outcomes and goals with customers. Generate presentations and send email campaigns that are automatically populated with selected KPIs and metrics for each account.

8.Automated surveys

Embed CSAT or NPS surveys within email campaigns to capture user feedback. Automatically log that feedback to the customer account in Totango on survey completion.