CX/OMNI CUSTOMER INTELLIGENCE ENGINE
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Description
The construction kit for a standardized CX/UX taxonomy.
- Flexible and customizable fields, map styles & views
- Set up your company-specific taxonomy and terminology
- Creation of individual journey templates
- Easy mapper for occasional user journey projects
- Touchpoints can be filtered as referenced database elements
- Actionable Insights: Identification and prioritization of improvement potential (e.g. pains, gains, needs, requirements)
- Persona management with company-specific characteristics
- Central repository of Journey Insights
- Variety of API integrations
Features