1.Centralize customer insights

Bring customer knowledge together in a journey-centric hub for all teams.

2.Link insights across journeys

One of TheyDo's super powers is to reveal how one insight can be based on many journeys.

3.Reveal which pains impact experience

Create overview of big and small pains, across all your journeys.

4.Structure a journey hierarchy

Connect your customer journeys in a framework to see the full customer lifecycle. Zoom in on Journey Boards for deeper insights.

5.Consistent tags and taxonomy

Reduce confusion by defining terms for insights, opportunities and solutions & the tags and statuses within them.

6.Scale with journey templates

Standardize team workflows with templates for a shared starting point and linking so that nothing gets lost across your org.

7.Track impact across teams

Achieve customer-centricity by getting your team on the same page about how their part of the work resolves customer needs.