1.By connecting VoC with digital experience intelligence, you can quickly:

• See the experience of dissatisfied customers to identify their struggle.
• Determine how many users are affected by issues identified in VoC feedback.
• Base your digital roadmap on a complete understanding of an issue's scope.
• Correlate the impact of digital CX enhancements with customer sentiment.

2.Faster experience analysis

Glassbox helps teams quickly identify the root cause and scope of CX issues and complaints using session replay and other analysis tools. It also quantifies the business impact of those issues, so you can prioritize the most impactful fixes.

3.Intelligent targeting

Proactively target users that Glassbox knows are experiencing struggles. These sophisticated triggers encourage more feedback, improve the quality of feedback, and most importantly, show customers you care about their experience.

4.Customer cohort analysis

Compare the journeys of satisfied and dissatisfied customers to learn what leads satisfied users to convert. Correlate journeys with feedback to build a complete view of customer sentiment, rather than relying on survey respondents alone.

5.Integrated digital analytics and VoC

Link VoC data directly to sessions, struggles, impact and revenue.

6.Experience-driven feedback

Trigger real-time feedback prompts based on the experience of users.

7.Multiple feedback types

Prompt visitors with free text, NPS and CSAT feedback requests.

8.Customizable branding

Customize the VoC interface to blend with the branding of your site or app.