1.Customer Satisfaction Surveys

Get a better idea of what works to keep your customers satisfied. Use CSAT to gauge the performance of individuals and teams as well.

2.Optimized for deliverability

Clean code, small assets and responsive design ensure deliverability, fast-loading and high response rates.

3.Net Promoter Score Surveys

Find out who trusts in your brand and why. Use this knowledge to enhance your support. Nicereply is officially licensed NPS vendor by BAIN & COMPANY, the inventors of NPS.

4.Customer Effort Score™ 2.0 Surveys

Measure the effort your customers have to exert when dealing with you. Use CES to find and remove friction points.

5.Post-resolution surveys

Survey your customers automatically after you close a ticket, conversation or a deal. Set the delay when triggering surveys.

6.In-signature surveys

Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.

7.Website pop-up surveys

Get real-time feedback on your website's user experience. Convert more customers by improving the usability of your websites & software.

8.Use your own email template

Want to use Nicereply survey in your own templates? No problem, Nicereply surveys can be placed into any HTML supporting template.

9.Survey Link

Get feedback about your brand and customer experience at every customer touchpoint by using survey link URLs.

10.Instant ratings

We record your customers' answers as soon as they click the survey. Even if they don’t finish it, you’ll still know how they felt.

11.Mobile-ready surveys

It doesn’t matter what device your customers use. Our responsive surveys are designed to look great on any device.

12.Painter Customization

Tailor your surveys with themes, customized colors and logo to match your brand and customers without any programming knowledge.