1.Customized (and fun!)

• Questionnaires don’t have to be boring. With Simplesat, your surveys will be fun, intuitive, and unique to your brand and vision.
• Customize logo, background color, rating icons and even custom CSS
• Supports multiple brands in a single account
• Survey your customers in any language
• Looks great on every device, even mobile

2.Embed anywhere

• Simplesat surveys can integrate with just about any helpdesk, CRM, or email service provider. Embed them directly in your existing email templates and workflows.
• Direct integrations with Zendesk, ConnectWise, Autotask and Freshdesk
• Dynamic placeholders support integrations with nearly any helpdesk
• Works in Gmail and Outlook email signatures
• CSAT and NPS metrics both available to embed

3.Send one-off or ongoing email surveys

• Schedule a one-time blast, or put customer surveys on autopilot by emailing directly from Simplesat.
• Upload customers via CSV
• Sync contacts with ConnectWise, Autotask, Infusionsoft, and Intercom
• Send from your own email domain
• Choose the time of day, day of the week, and sending frequency

4.Personalized emails

• Customize the intro and outro content of your emails to stand out from other generic surveys.
• Supports rich formatting, including links
• Include {{ first_name }} and {{ company }} placeholders to further personalize your message
• Choose from a variety of design templates

5.Automated follow-up reminders

• Simplesat’s automated follow-up feature gives you the chance to send email reminders to customers who haven’t taken action yet, thus improving response rates.
• Improves response rates
• Resend to customers who don’t open, or click
• Customized intro and outro messages for each separate follow-up

6.Multi-question surveys

• Gain more feedback context with optional custom follow-up questions. Answers are automatically saved in real time, so you don’t miss anything if a survey is abandoned.
• Unlimited questions per survey
• Intuitive and engaging card-style transitions make moving through surveys a breeze
• Ability to review or skip questions increases user participation