mHelpDesk
0
Description
HelpDesk is the all-in-one service company software solution that can turbocharge your slow, repetit
1.Lead Management (CRM)
- Increase your win-rates by up to 70%
- Share notes between sales and service teams
- Automate customer communication
- Create and send estimates faster
- Built-in marketplace to buy more leads
2.Estimates and Quotes
- Fully-customizable design
- Add your logo and terms and conditions
- Works on mobile and desktop
- Integrates with QuickBooks Desktop ® & QuickBooks Online ®
- Faster estimates using templates (item groups)
- Automated online customer approvals
3.Online Booking
- Increase online bookings
- Can be added to any existing website
- Customizable design and confirmation
- Check availability in real time
- Automated appointment reminders
4.Workflow Management
- Complete visibility over your workflow
- Track each stage of a job from start to finish
- Customize your workflow stages
- Mirror your current workflow
- Automate your workflow
5.Job Management
- Manage your jobs more efficiently
- Quickly see the current status of every job
- Create your own custom forms and punch lists
- Replace paper with an easy-to-use mobile app
- Easily track time spent on a job
- Set up one-time and recurring jobs
6.Recurring Jobs
- Easily schedule a series of recurring jobs
- Free up your time replicating details
- Eliminate risk of forgetting about jobs
- Automate staff and customer reminders
- Deliver customer invoices automatically
7.Scheduling & Dispatch
- Visibility over everyone’s availability
- Quickly schedule field technicians
- Automated assignment notifications
- View job and customer details
- Eliminate overbooking and underbooking
- Google Calendar Integration
8.Drag and Drop Calendar
- Drag and drop scheduling
- Quick reassignment of jobs
- Text and email change notifications
9.GPS Tracking
- No expensive hardware needed
- Use any iOS or Android device
- Google Maps integration
- See your team and jobs on a map
- Create reports to view location data
- Low-battery usage design
10.Live Mapping and Map View Routing
- Real-time, turn-by-turn directions
- Tech and job locations in real-time
- Map view job assignment
- Efficient route planning
- Google Maps integration
11.Custom Forms
- Easy-to-use custom form builder
- Fill out custom forms on web or mobile
- Field data syncs back to the office
- Customize forms
- Create multiple custom forms
- Organize fields into groups
12.Staff Communication
- Integrated messaging system
- Automated appointment push alerts
- Automated email and text alerts
- Customizable email and text templates
- Simple job updates by text
- Log of all communications
13.Text Message Dispatching
- No smart phones needed
- Dispatch jobs through text message
- Field techs can send updates using text
- Real-time updates on your dashboard
14.Inventory Tracking
- Gain visibility over your inventory
- Set on hand amounts and reorder points
- Used parts are automatically deducted
- Get low-inventory level notifications
- Import your items list from QuickBooks
15.Multi-Location Inventory Tracking
- Configure multiple locations, including trucks and warehouses
- Assign all inventory to a location
- Set reorder points by location
- Get location-specific low inventory warnings
- Assign staff to a location
- Used parts are automatically deducted
Features