mHelpDesk

0

Description


HelpDesk is the all-in-one service company software solution that can turbocharge your slow, repetit

1.Lead Management (CRM)

  • Increase your win-rates by up to 70%
  • Share notes between sales and service teams
  • Automate customer communication
  • Create and send estimates faster
  • Built-in marketplace to buy more leads

2.Estimates and Quotes

  • Fully-customizable design
  • Add your logo and terms and conditions
  • Works on mobile and desktop
  • Integrates with QuickBooks Desktop ® & QuickBooks Online ®
  • Faster estimates using templates (item groups)
  • Automated online customer approvals

3.Online Booking

  • Increase online bookings
  • Can be added to any existing website
  • Customizable design and confirmation
  • Check availability in real time
  • Automated appointment reminders

4.Workflow Management

  • Complete visibility over your workflow
  • Track each stage of a job from start to finish
  • Customize your workflow stages
  • Mirror your current workflow
  • Automate your workflow

5.Job Management

  • Manage your jobs more efficiently
  • Quickly see the current status of every job
  • Create your own custom forms and punch lists
  • Replace paper with an easy-to-use mobile app
  • Easily track time spent on a job
  • Set up one-time and recurring jobs

6.Recurring Jobs

  • Easily schedule a series of recurring jobs
  • Free up your time replicating details
  • Eliminate risk of forgetting about jobs
  • Automate staff and customer reminders
  • Deliver customer invoices automatically

7.Scheduling & Dispatch

  • Visibility over everyone’s availability
  • Quickly schedule field technicians
  • Automated assignment notifications
  • View job and customer details
  • Eliminate overbooking and underbooking
  • Google Calendar Integration

8.Drag and Drop Calendar

  • Drag and drop scheduling
  • Quick reassignment of jobs
  • Text and email change notifications

9.GPS Tracking

  • No expensive hardware needed
  • Use any iOS or Android device
  • Google Maps integration
  • See your team and jobs on a map
  • Create reports to view location data
  • Low-battery usage design

10.Live Mapping and Map View Routing

  • Real-time, turn-by-turn directions
  • Tech and job locations in real-time
  • Map view job assignment
  • Efficient route planning
  • Google Maps integration

11.Custom Forms

  • Easy-to-use custom form builder
  • Fill out custom forms on web or mobile
  • Field data syncs back to the office
  • Customize forms
  • Create multiple custom forms
  • Organize fields into groups

12.Staff Communication

  • Integrated messaging system
  • Automated appointment push alerts
  • Automated email and text alerts
  • Customizable email and text templates
  • Simple job updates by text
  • Log of all communications

13.Text Message Dispatching

  • No smart phones needed
  • Dispatch jobs through text message
  • Field techs can send updates using text
  • Real-time updates on your dashboard

14.Inventory Tracking

  • Gain visibility over your inventory
  • Set on hand amounts and reorder points
  • Used parts are automatically deducted
  • Get low-inventory level notifications
  • Import your items list from QuickBooks

15.Multi-Location Inventory Tracking

  • Configure multiple locations, including trucks and warehouses
  • Assign all inventory to a location
  • Set reorder points by location
  • Get location-specific low inventory warnings
  • Assign staff to a location
  • Used parts are automatically deducted

Features


Dashboard:
Yes

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