1. Create Decision Tree

With synchronized Map and Interactive views, Authors create decision trees by interconnecting guidance steps and user responses.

2. Build Hierarchical Guides

Organize Guides as hierarchical modules to improve re-usability and reduce complexity of guides.

3. Multimedia Guidance Steps

Add images, animated gifs, videos, tables, hyperlinks and forms to enrich content and capture data in every guidance step.

4. Decision trees vs networks

Converge multiple customer interaction pathways to one guidance step, reducing duplication and redundancy.

5. Rich HTML Text Editor

Add incremental guidance or complete knowledgebase articles in every guidance step.

6. Copy/Paste Nodes

Duplicate entire nodes – including content, properties, connections and auto-traverse conditions. Copy/paste nodes across guides.

7. Search across Map View

Search for nodes by text fragments, commands, placeholders, auto-traverse conditions or based on node properties like leaf nodes etc.