1. Cases & Deflection

Leverage your CRM to provide a customer-facing help desk where customers can submit Help Tickets and open cases that your support staff can quickly access, update, and resolve.

2. Ideation

Find out what matters to your customers as they share, review, and collaborate on new ideas to give you important feedback. Customers can post, read, comment and vote on ideas within the Ideas module.

3. Document Management and Resources

Provide customers with better access to resources by sharing and storing documents, files and video in one secure, mobile-friendly location. Customers can search for resources, view in-line or download.

4. Analytics

Gain insights into your key customer satisfaction metrics with powerful reports and dashboards. Whether its engagement or resource usage, you can easily track any data for current status