1.Needless to say, we've been using Jira as a CRM with much success and today we're focused on polishing its functionalities to better suit our needs. I hope this case study illustrates that using Jira components for creating and organizing a CRM is a smart move. As a testing tool, Jira lacks any native testing functionality.

2.To manage testing within the Jira platform, testers must customize Jira's test case issue types or user stories to track test progress. Jira enables teams to plan, track projects, release software, generate reports, and automate processes using a single platform. Hundreds of thousands of organizations worldwide use Jira for developing software and tracking.