2.Analytics and reporting
Empower your teams with easy-to-use tools and relevant data. Unlock interaction insights that make it easy to deliver cross-channel customer experiences.
3.Artificial intelligence and automation
Power omnichannel experiences. Meet customers’ needs with bot support, data-based insights and more.
4.Customer self-service
Elevate customer self-service interactions across voice and digital channels with natural language and blended AI.
5.Digital customer engagement
Support your teams with an all-in-one suite of digital capabilities — or with your own solution.
6.Inbound
Make it easy to connect with your business. Offer support and exceed expectations across
7.IVR
Drive better customer experiences while making your business more profitable, versatile and scalable with Genesys call centre IVR.
8.Outbound
Reach customers across channels. Increase engagement with outbound campaigns.
9.Unified Communications
Unite your team and create a more effective workforce
10.Voice Services
Voice capabilities are an integral part of your communications strategy. Leverage technology to maximise usefulness for your business.
11.Workforce engagement management tools
Give your employees the tools, support and growth opportunities they need to truly love what they do.
12.Employee performance management tools
Improve performance with coaching and training. Manage interactions, analyse data and recommend actions in real time.
13.Gamification
Help employees meet performance objectives with actionable, real-time insights that drive results.
14.Quality assurance and monitoring
Record every interaction across channels without losing data for Voice of the Customer (VoC)
15.Speech and text analytics
Use text and speech analytics to identify key events, ensure compliance, spot training opportunities and more.
16.Workforce forecasting and scheduling
Create accurate, flexible schedules in minutes. Have the right support in place — even when demand spikes.