1. Seats

Designated users have the ability to initiate sessions for Viewabo STREAMs or Viewabo CAPTUREs.

2. Guests

Guest users are limited to playback viewing and cannot start sessions.

3. Sends

Send a link for immediate insight. Invitations to sessions can be sent via SMS, Email, or Link.

4. Annotations

Unlock annotations for faster diagnostics and guidance. This advanced tool sets a new bar in quick issue resolution and in-session communication.

5. Pausing

Activate Pause mode for agents to halt live streams to focus on specific areas. Pauses the video for all in the Viewabo STREAM session.

6. Playbacks

Effortless replays and detailed reviews of support activities from recorded sessions. Improve service quality and customer experience.

7. Sharing

For instances when it's essential to share a Playback with someone who doesn't have a Viewabo account, you can extend access to those not in your account.

8. Storage

Playbacks are securely stored, providing a reliable resource for future utilization. Benefit from unlimited storage to reference and learn from past sessions.

9. Integrations

Boost customer service with quick problem-solving and clear visuals on your trusted platform. Currently integrates with Zendesk and Freshdesk.