1. Travel

Enable in-chat flight changes, and instantly recognize passengers. Provide proactive updates on flight status, offers based on passenger information and history, and allow people to purchase upgrades and flight services.

2. Entertainment & Media

Allow customers to self-serve 24/7, from onboarding to account updates, subscription management, and troubleshooting — any time, on any channel, and in the language of their choice.

3. Restaurants

Provide foodies with a personalized chat experience. Offer suggestions based on location, prompt reservation bookings or changes in chat or over the phone, and proactively engage them to redeem rewards and incentives.

4. Telecom

Get new customers set up without lifting a finger. Give them the ability to purchase packages, upgrade their plans, and track usage in their telecom chatbot or voice bot. When they need a human touch, seamlessly hand off to an agent.

5. Ecommerce

Offer complete shopping self-service, from inventory, to size and style guides, to matching accessories. Give customers proactive updates on orders, offer recommendations, and increase checkouts with targeted rewards.

6. SaaS

Increase product adoption with user guides and walkthroughs in your SaaS chatbot. Allow users to authenticate and self-serve their account issues. Segment users to offer on-demand information on plans and product promotions.