1. Inbox

Omni-Channel Inbox

Gain wider customer reach by centralizing user interactions in an omni-channel inbox. 

2. Workflow Management

Automation

Define rules and execute automated tasks to improve your workflow.  

3. Macros

Build personalized action sequences and execute them with one click. 

4. Communication 

Collaboration

Let your agents collaborate privately by using canned responses, private notes, and mentions. 

5. Team

Tackle support challenges collaboratively, track team activity, and eliminate manual workload.

6. Website Channel

Embed Widget

Create pre-chat forms, customize your widget, and add fellow collaborators. 

7. AI Superpowers

AI Assistant

Handle high-volume queries and ensure quick resolutions. 

8. Reports & Analysis

Reports

Get insightful reports to achieve a deeper understanding of customer behavior.