1.Connect with your customers on any channel.

Consolidate your customer interactions on one omnichannel platform.

Communicate via voice, email, or chat, or integrate with Facebook and WhatsApp.

Keep the context of your conversations from one channel to the next.

Use a single reporting interface to access analytics across all channels.

2.Easily customize your contact center.

Leverage the cloud-native, low-code architecture for rapid deployment and customization without taxing your internal IT resources.

Build inbound campaign queues and assign agents in less than 10 minutes using the platform’s drag-and-drop interface.

Adjust parametric settings such as changing a campaign, revising opening hours, launching a new promotion, adjusting a script, or editing an IVR.

3.Boost agent productivity with automated dialing.

Improve your contact ratios and increase sales with an intelligent and powerful dialer.

Forgo manual dialing to increase the speed of outbound campaigns.

Streamline database management to keep contacts current and organized.

Pre-visualize a contact before calling using Power Preview.

4.Improve customer service with customized scripts.

Tap into Smart Scripting, the advanced script-building system that helps guide agent-customer conversations.

Enable non-technical staff to create, configure, and activate scripts.

Insert dynamic fields for data, checkboxes, and file uploads.

Ensure consistent inbound and outbound interactions.

5.Easy Deployment

Enjoy easy virtual deployment — no software or hardware is required.

6.Cloud Access

Access contact center functionality from anywhere at any time.

7.Omnichannel

Communicate with customers via voice, chat, email, and social media channels.

8.Real-Time Analytics

Assess performance metrics with instant reports on inbound, outbound, and agent activity.

9.Smart Scripting

Create and modify dynamic contact scripts with total autonomy.

10.Auto Dialer

Automate call dialing to maximize contacts per hour and reduce call duration.

11.Surge Licensing

Scale seat licenses up or down with surge licensing for truly metered pricing.

12.Social Media

Connect to Facebook and other social media channels to support agent interactions.

13.Queue Callback

Let customers opt in for a return call without losing their place in the queue.

14.Quality Control

Assess the quality of agent performance with call monitoring and recording.

15.Call Routing

Route calls by queue, day, time, and agent skills to streamline responses.

16.CSAT Surveys

Conduct satisfaction surveys to measure the quality of your service.