1.Call routing

Create unique call flows to suit your business needs using a no-code designer

2.Automatic call distribution (ACD)

Sort and manage large volumes of calls to avoid overwhelming the team

3.Simultaneous ring

Call flow designer

Business hours

VIP & block list call routing

4.Multi-level IVR

A voice menu that can include as many tiers as your business needs

5.Multi-level IVRWOW FEATURE

IVR (Interactive Voice Response)

Auto attendant

Queue Callback

Offer a callback option to callers, placing a virtual call in the queue

6.Call queues

Prevent missed calls by holding incoming calls in a line

7.Ring groups

Forward incoming calls to multiple agents at the same time

8.Call transfer

Allow agents to transfer incoming calls to another agent or department